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Customer Support Outsourcing Services

We help companies establish efficient contact centers to achieve positive
and consistent customer experience

Get a quote
Ranked among Top Customer
Support companies.
We meet the highest
security standards in accordance
with ISO 27001.

We Provide

Omnichannel customer support

We cover all the possible channels of communication with your customers and establish an efficient workflow required for superior customer experience.

Customer retention

Make sure your customers stay loyal to your brand and satisfied with your level of service. We are experts in handling even the most difficult helplines.

Technical support

We expand your in-house team to help your end customers resolve any technical issues they have with your product or service.

Customer support builds brands

Our team is expert at delivering efficient and secure outsourced customer support services for a variety of business needs. We simplify and enhance customer care for startups and industry leaders.

>90%

Quality Assurance (QA)

80%+

Customer satisfaction (CSAT)

up to 70%

Cost Reduction

>80%

First Call Resolution

Offering omnichannel and multilingual customer support

Your customers can contact you through all existing channels...

  • Сalls
  • Live chat
  • Social media
  • E-mail
  • Messengers
  • Bots
Simply
You choose.
...in more than 18 languages
Hello! How can I help you?
Hello! How can I help you?
Witam! W czym mogę pomóc?
Witam! W czym mogę pomóc?
Доброго дня! Чим я можу допомогти?
Доброго дня! Чим я можу допомогти?
Hallo! Wie kann ich Ihnen helfen?
Hallo! Wie kann ich Ihnen helfen?
¡Hola! ¿En qué puedo servirle?
¡Hola! ¿En qué puedo servirle?
Bonjour! Est-ce que je peux vous aider?
Bonjour! Est-ce que je peux vous aider?
Salve! Come posso aiutarla?
Salve! Come posso aiutarla?

We got you fully covered

Quality Assurance
Quality Assurance

Recruitment
Recruitment

Inhouse training center
Inhouse training center

Regular reporting and analytics
Regular reporting and analytics

Uninterrupted operations
Uninterrupted operations

IT setup and maintenance
IT setup and maintenance

We are trusted by

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Our client success stories

Transportation Startup

2 service channels
2400 requests resolved per day
24/7 operations
3 service languages
Read the full story

Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.

Oleg
Project Manager at Simply Contact

METRO

Task

Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.

Results
98% of requests resolved within 120 seconds
95% of clients mark service quality as excellent
5 channels supported
12000 сalls handled per month
Read the full story
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METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist

Wizz Air

Task

Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.

Results
6000 calls handled per day
98 agents on the line
24/7 operations
7 service languages
Read the full story
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We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience

Yves Rocher

Task

Handle outbound and inbound calls and order processing tasks, provide a high level of service to clients and ensure a monthly sales increase of 10% or higher.

Results
2600 outbound calls handled per day
60 agents on the line
10% sales conversion increase
Read the full story
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We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact has been a professional and reliable vendor. They implement specific analytics and quality management practices that ensure the highest quality of customer service. Simply Contact’s innovative and effective motivation schemes for their agents helped us achieve our sales goals. Yves Rocher recommends Simply Contact as a qualified partner in inbound and outbound customer support.

Marina Voloshina
Head of Client Marketing
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Have any questions? Fill out the form and we'll contact you shortly.

Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.

Get in touch

Why choose us?

The ultimate experience in a variety of industries: Avia&Travel, Retail, Fintech, Delivery
The ultimate experience in a variety of industries: Avia&Travel, Retail, Fintech, Delivery
Customer experience in North American and global markets
Customer experience in North American and global markets
Multilingual BPO up to 18 languages
Multilingual BPO up to 18 languages
Customer experience-oriented (CSAT, NPS track and improvement)
Customer experience-oriented (CSAT, NPS track and improvement)
Fast and easy launch with experienced staff
Fast and easy launch with experienced staff
Continuous uninterrupted 24/7 operations
Continuous uninterrupted 24/7 operations
Data security compliance PCI DSS and ISO 27001 certified
Data security compliance PCI DSS and ISO 27001 certified
Scalability – ramp speed up to 50 agents per month
Scalability – ramp speed up to 50 agents per month
Excellent cost-effective solutions targeted to business needs
Excellent cost-effective solutions targeted to business needs

Performance that stands out

We are grateful that our work was recognized and proud to be named the best Global Outsourced Customer Support provider and Ukraine's Business Services Leader by Clutch

Client
Do you have awards?
Simply
Yes, we were recognized by Clutch
✨ Top Customer Support Services
✨ Top Business Sevices Provider
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Сonfirmed security and reliability

We always ensure that your customer data is protected and safe - that's why we are PCI DSS and ISO 27001 certified.

Client
Do you have security certifications?
Simply
Yes, we are PCI DSS and ISO 27001 certified.
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How do we ensure a high quality of service?

Describe quality processes to enhance and improve efficiency and performance

Analyze the results of quality checks for supervisors, coaches, and PMs

We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.

Hold regular feedback sessions to identify areas in which agents may need improvement

Based on the analytics, we make requests for training sessions

Define a style of communication that aligns with the customer's brand