We use cookies to make sure you get the best experience.

About Simply Contact

Simply Contact is a partner for many of the world’s leading enterprises, SMEs, and startups. We help companies stay competitive, improve customer experience, and enhance the efficiency of customer service by establishing targeted outsourced contact centers.

  • 9+

    Years of Experience

  • 500+

    Employed Agents

  • 3М+

    Customer Requests Received Annually

Mission

Mission

Our mission is to solve complex business challenges by delivering simple yet effective solutions that provide a consistent and positive customer experience.

Simply Contact

Our values

Caring about our people

The team is the core value of Simply Contact. We provide an environment that fosters personal growth, self-development, and team synergy. We care about our people while they care about our customers.

Openness and trust

We build transparent communication with our people and our customers. We provide complete visibility into our workflows, project updates, successes, and failures. We operate with honesty and respect above all.

Continuous improvement

We believe in never-ending development to deliver exceptional results to our customers, and innovate for better outcomes. As we develop ourselves, we develop our customers’ business.

Acting like an owner

Each of us contributes to the common goal. We take responsibility for our actions. We aim to provide the best long-term solutions, we share risks with our customers to enact positive change and deliver excellence.

Founded in Ukraine, grown to international company

Since we were founded back in 2013, we have stood by our vision to simplify and improve customer service for top companies worldwide.

We opened 4 offices in Ukraine covering the center, western, and eastern regions of the country. With time, we expanded our company to Poland by opening an office in Warsaw. New locations in Romania and Bulgaria are on the way. Simply Contact is constantly evolving and opening new delivery centers to provide access to a pool of highly educated talents.

  • flag

    Warsaw, Poland

    Bonifraterska St, 17 North Gate

    location
  • flag

    Kyiv, Ukraine

    Nyzhnii Val St, 15

    location
  • flag

    Lviv, Ukraine

    Naukova St, 7D

  • flag

    Dnipro, Ukraine

    Lypynskoho St, 4

  • flag

    Poltava, Ukraine

    Kotlyarevs'koho St, 1

Leadership Team

  • Konstantin Ryzhov

    Konstantin Ryzhov

    Co-Founder, CEO
  • Julia Onyshchenko

    Julia Onyshchenko

    COO
  • Eugene Svistunov

    Eugene Svistunov

    CIO
  • Nataly Padun

    Nataly Padun

    HR Director
  • Artem Sychov

    Artem Sychov

    Business Process Optimization Director
  • Edward Kayda

    Edward Kayda

    Head of Business Development
  • Jacek Koput

    Jacek Koput

    Head of Business Development Europe
  • Want to join?

    Become a part of a dream team

    Get in touch

Want to join?

Become a part of a dream team

Get in touch
image

What makes us different?

  • Complete transparency

    Complete transparency

    We highly appreciate honesty in collaboration. We openly show the way we work to our clients, discuss all the details, and always keep them updated about the project status, progress, or any issues.

  • Performance focus

    Performance focus

    We have quality control processes in place to continuously improve performance. Our team keeps track of the metrics like CSAT and NPS monitoring the work efficiency and then implementing improvements when necessary.

  • Сonfirmed security and reliability

    Сonfirmed security and reliability

    Our workflows meet the highest data security standards, proven by PCI DSS and ISO 27001 certifications. We provide uninterruptible operations and achieve 99,99% continuity of services with power supply, duplicated data, and Internet channels.

Awards & Certifications

  • PCI DSS

    PCI DSS

  • ISO 27001

    ISO 27001

  • Clutch 2021

    Clutch 2021

  • Clutch 2021

    Clutch 2021

  • Clutch 2022

    Clutch 2022

img

Testimonial

Ewa Danecka

We have chosen Simply Contact for their expertise and experience in the travel & airline industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience
Olga Syomkina

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist
Marina Voloshina

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina
Head of Client Marketing