We help companies establish efficient contact centers to achieve positive
and consistent customer experience
We cover all the possible channels of communication with your customers and establish an efficient workflow required for superior customer experience.
Make sure your customers stay loyal to your brand and satisfied with your level of service. We are experts in handling even the most difficult helplines.
We expand your in-house team to help your end customers resolve any technical issues they have with your product or service.
Our team is expert at delivering efficient and secure contact centers for a variety of business needs. We simplify and enhance customer service for startups and industry leaders.
Quality Assurance (QA)
Customer satisfaction (CSAT)
First Call Resolution
Your customers can contact you through all existing channels...
Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.
Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.
Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Handle outbound and inbound calls and order processing tasks, provide a high level of service to clients and ensure a monthly sales increase of 10% or higher.
We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact has been a professional and reliable vendor. They implement specific analytics and quality management practices that ensure the highest quality of customer service. Simply Contact’s innovative and effective motivation schemes for their agents helped us achieve our sales goals. Yves Rocher recommends Simply Contact as a qualified partner in inbound and outbound customer support.
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.Get in touch
We are grateful that our work was recognized and proud to be named the best Global Outsourced Customer Support provider and Ukraine's Business Services Leader by Clutch
We always ensure that your customer data is protected and safe - that's why we are PCI DSS and ISO 27001 certified.
Describe quality processes to enhance and improve efficiency and performance
Analyze the results of quality checks for supervisors, coaches, and PMs
We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.
Hold regular feedback sessions to identify areas in which agents may need improvement
Based on the analytics, we make requests for training sessions
Define a style of communication that aligns with the customer's brand
Get fast answers to any remaining questions
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