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Back-office Support that Hits the Spot

A new level of back-office support efficiency to enable companies focus on their core business funtions

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Simply Contact
Ranked among Top BPO
Services companies.
We meet the highest security
standards in accordance
with ISO 27001.

We Provide

Data entry and processing

Gather, capture, store, and process data the right way - assign data entry tasks to our seasoned specialists to save time and costs.

Ordering

The ordering service allows your customers to get quality advice in choosing your product / service, finding the best alternatives, as well as recommendations on the related products.

Administrative Support

Administration can be time-consuming and cumbersome - back-office outsourcing services help fix the situation.

Versatile back-office outsourcing for any purpose

Focus on the major business tasks and workflow optimization tasks and save the costs and time while specialized experts do all the routine, manual stuff for you.

>90%

Quality Assurance (QA)

up to 70%

Cost Reduction

9

Years of experience

500+

Agents on board

We got you fully covered

Quality Assurance
Quality Assurance

Recruitment
Recruitment

Inhouse training center
Inhouse training center

Regular reporting and analytics
Regular reporting and analytics

Uninterrupted operations
Uninterrupted operations

IT setup and maintenance
IT setup and maintenance

We are trusted by

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Our client success stories

Transportation Startup

2 service channels
2400 requests resolved per day
24/7 operations
3 service languages
Read the full story

Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.

Oleg
Project Manager at Simply Contact

METRO

Task

Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.

Results
98% of requests resolved within 120 seconds
95% of clients mark service quality as excellent
5 channels supported
12000 сalls handled per month
Read the full story
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METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist

Wizz Air

Task

Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.

Results
6000 calls handled per day
98 agents on the line
24/7 operations
7 service languages
Read the full story
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We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience

Yves Rocher

Task

Handle outbound and inbound calls and order processing tasks, provide a high level of service to clients and ensure a monthly sales increase of 10% or higher.

Results
2600 outbound calls handled per day
60 agents on the line
10% sales conversion increase
Read the full story
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We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact has been a professional and reliable vendor. They implement specific analytics and quality management practices that ensure the highest quality of customer service. Simply Contact’s innovative and effective motivation schemes for their agents helped us achieve our sales goals. Yves Rocher recommends Simply Contact as a qualified partner in inbound and outbound customer support.

Marina Voloshina
Head of Client Marketing
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Have any questions? Fill out the form and we'll contact you shortly.

Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.

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Why choose us?

The ultimate experience in a variety of industries: Avia&Travel, Retail, Fintech, Delivery
The ultimate experience in a variety of industries: Avia&Travel, Retail, Fintech, Delivery
Customer experience in North American and global markets
Customer experience in North American and global markets
Multilingual BPO up to 18 languages
Multilingual BPO up to 18 languages
Customer experience oriented (CSAT, NPS track and improvement)
Customer experience oriented (CSAT, NPS track and improvement)
Fast and easy launch with experienced staff
Fast and easy launch with experienced staff
Continuous uninterrupted 24/7 operations
Continuous uninterrupted 24/7 operations
Data security compliance PCI DSS and ISO 27001 certified
Data security compliance PCI DSS and ISO 27001 certified
Scalability ramp speed up to 50 agents per month
Scalability ramp speed up to 50 agents per month
Excellent cost-effective solutions
Excellent cost-effective solutions

Performance that stands out

We are grateful that our work was recognized and proud to be named the best Global Outsourced Customer Support provider and Ukraine’s Business Services Leader by Clutch.

Client
Do you have awards?
Simply
Yes, we do have Clutch
✨ Top Customer Support
✨ Top Business Sevices
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Сonfirmed security and reliability

We always ensure that your customer data is protected and safe - that's why we are PCI DSS and ISO 27001 certified.

Client
Do you have security certifications?
Simply
Yes, we are PCI DSS and ISO 27001 certified.
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How do we ensure a high quality of service?

Describe quality processes to enhance and improve efficiency and performance

Analyze the results of quality checks for supervisors, coaches, and PMs

Hold regular feedback sessions to identify areas in which agents may need improvement

Based on the analytics, we make requests for training sessions

Define a style of communication that aligns with the customer's brand

FAQ

What are back-office support services?
Back-office support is when profiled specialists handle support and administration internal office tasks not related to communicating with clients and other “frontend activities”. This, basically, includes data management, order fulfillment, corporate administration, and tasks like that.
Why do companies outsource back-office support?
Outsourcing a back-office support service can be a highly cost-efficient opportunity for a business that needs to optimize resource consumption by aligning internal workflow processes. A company may also simply lack the required personnel whereas outsourced specialists are always up to the task.
Why choose Simply Contact as a back-office support provider?
Simply Contact is a reliable back-office service provider that brings opportunities well-tried-and-tested in the market, acknowledged by numerous clients, and boasting a well-formed pool of outsourcing professionals. We offer diverse service options to help you optimize the smallest cogs in the framework of your business.
What is the difference between back-office and front-office outsourcing?
The difference is major - front-office outlines the tasks and processes focused on clients, market presentation, promotion, and other external processes. Back-office, in turn, all about the “backend” of the office - all the internal stuff, including paperwork, staff management, registry keeping, data processing, etc.
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Get in touch
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