Outsourced Support Services
We have tuned our support services to help both startups and enterprises provide premium uninterrupted services while reducing costs and optimizing support workflow.
Get a quoteCreate an efficient customer service experience by providing caring and professional support in 18+ languages. Be reachable through every channel and provide world-class support.
Increase sales and marketing efficiency by outsourcing outbound calls and lead generation. Your clients will be found and engaged in lasting relationships with your company.
Let our team perform routine tasks, while you are busy with large-scale goals. Your business processes will be optimized behind the scenes while costs are significantly reduced.
Your trusted and experienced outsourcing partner
Since 2013, we have helped both startups and enterprises grow and deliver efficient, high-quality customer support services
projects handled
years of experience
annual requests
agents
locations + WFH
support coverage
Industries
Legal
We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.
Media & Entertainment
As an experienced vendor, we'll help engage and delight your customers to turn them into loyal subscribers.
Healthcare
Startups and established companies in the healthcare industry choose us as a reliable provider with security standards in place.
Travel & Airlines
Having profound expertise in the industry, we are able to deliver world-class CX solutions for the best results.
E-commerce
For e-commerce and retail customers, we provide back-office and customer service outsourcing solutions tailored to their needs.
SaaS support
Get an easily scalable customer support team focused on SaaS needs. We offer a personal approach to each project.
How we operate
Whatever challenges you may encounter from launching the project and throughout the course of its operation, we’ve got you covered.
Integration
Work on your project starts with analyzing your business, defining your project goals and KPIs, and developing a plan. We integrate with your existing systems and set up IT processes.
Hiring
Next, we recruit agents according to the project's requirements and objectives. Having five offices in Poland and Ukraine gives us access to a large talent pool and allows us to hire the best possible candidates.
Training and Onboarding
To ensure maximum accuracy and quality of service, we introduce our team to your product or service specifics. Agents are trained in our own training center with highly qualified trainers.
Nesting
The key purpose of the nesting period is to set up project processes, create analytics, calibrate product knowledge and develop a unique approach to customers.
Improvement of Operational Results
At this point, the team's focus is on improving the critical project circuits, namely the time and quality of the CSAT response.
Stable work as a Result
With a plan drawn up to achieve the client s goals and with a trained team, a high-quality result is ensured.
We provide real results
Get fast answers to any remaining questions
Get fast answers to any remaining questions
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