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Outsourced Support Services

We have tuned our support services to help both startups and enterprises provide premium uninterrupted services while reducing costs and optimizing support workflow.

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Stop worrying about
routine tasks
Focus on long-term business
goals and objectives

Increase sales and marketing efficiency by outsourcing outbound calls and lead generation. Your clients will be found and engaged in lasting relationships with your company.

Let our team perform routine tasks, while you are busy with large-scale goals. Your business processes will be optimized behind the scenes while costs are significantly reduced.

Your trusted and experienced outsourcing partner

Since 2013, we have helped both startups and enterprises grow and deliver efficient, high-quality customer support services

100+

projects handled

9+

years of experience

3M+

annual requests

500+

agents

5

locations + WFH

24/7/365

support coverage

Industries

Legal
Legal

We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.

Media & Entertainment
Media & Entertainment

As an experienced vendor, we'll help engage and delight your customers to turn them into loyal subscribers.

Healthcare
Healthcare

Startups and established companies in the healthcare industry choose us as a reliable provider with security standards in place.

Travel & Airlines
Travel & Airlines

Having profound expertise in the industry, we are able to deliver world-class CX solutions for the best results.

E-commerce
E-commerce

For e-commerce and retail customers, we provide back-office and customer service outsourcing solutions tailored to their needs.

SaaS support
SaaS support

Get an easily scalable customer support team focused on SaaS needs. We offer a personal approach to each project.

How we operate

Whatever challenges you may encounter from launching the project and throughout the course of its operation, we’ve got you covered.

Integration

Work on your project starts with analyzing your business, defining your project goals and KPIs, and developing a plan. We integrate with your existing systems and set up IT processes.

Hiring

Next, we recruit agents according to the project's requirements and objectives. Having five offices in Poland and Ukraine gives us access to a large talent pool and allows us to hire the best possible candidates.

Training and Onboarding

To ensure maximum accuracy and quality of service, we introduce our team to your product or service specifics. Agents are trained in our own training center with highly qualified trainers.

Nesting

The key purpose of the nesting period is to set up project processes, create analytics, calibrate product knowledge and develop a unique approach to customers.

Improvement of Operational Results

At this point, the team's focus is on improving the critical project circuits, namely the time and quality of the CSAT response.

Stable work as a Result

With a plan drawn up to achieve the client s goals and with a trained team, a high-quality result is ensured.

We provide real results

110% increase in sales conversion rate

110% increase in sales conversion rate

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6000 calls handled per day

6000 calls handled per day

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95% customer satisfaction

95% customer satisfaction

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Get in touch
Get in touch