We have tuned our support services to help both startups and enterprises provide premium uninterrupted services while reducing costs and optimizing support workflow.Get a quote
Create an efficient customer service experience by providing caring and professional support in 18+ languages. Be reachable through every channel and provide world-class support.
Since 2013, we have helped both startups and enterprises grow and deliver efficient, high-quality customer support services
years of experience
locations + WFH
We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.
As an experienced vendor, we'll help engage and delight your customers to turn them into loyal subscribers.
Startups and established companies in the healthcare industry choose us as a reliable provider with security standards in place.
Having profound expertise in the industry, we are able to deliver world-class CX solutions for the best results.
For e-commerce and retail customers, we provide back-office and customer service outsourcing solutions tailored to their needs.
Get an easily scalable customer support team focused on SaaS needs. We offer a personal approach to each project.
Whatever challenges you may encounter from launching the project and throughout the course of its operation, we’ve got you covered.
Work on your project starts with analyzing your business, defining your project goals and KPIs, and developing a plan. We integrate with your existing systems and set up IT processes.
Next, we recruit agents according to the project's requirements and objectives. Having five offices in Poland and Ukraine gives us access to a large talent pool and allows us to hire the best possible candidates.
To ensure maximum accuracy and quality of service, we introduce our team to your product or service specifics. Agents are trained in our own training center with highly qualified trainers.
The key purpose of the nesting period is to set up project processes, create analytics, calibrate product knowledge and develop a unique approach to customers.
At this point, the team's focus is on improving the critical project circuits, namely the time and quality of the CSAT response.
With a plan drawn up to achieve the client s goals and with a trained team, a high-quality result is ensured.
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