PRICING
Simply Contact always strives to make the package pricing as transparent as possible, because we believe that a successful partnership is built on trust. That is why we offer you the opportunity to calculate the approximate cost of the contact center services by yourself!
How much does outsourcing customer support costs?
Use our calculator to find out the valuation of services you are intending
to outsource. The price depends on several factors such as the number of requests per
month and the package you choose. Thus, you get a great option of estimating and
planning your budget.
What is the number of customer request monthly?
What channel of communication do you need?
In Step 1, you selected up to monthly requests
Only communication channels are available for this package
What languages do you need?
In Step 1, you selected up to monthly requests
You can choose languages from Pools for this package
Pool 1
Pool 2
Pool 3
Your project estimate
Testimonials
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Simply Contact was our provider of contact center services for 4 years. Over the time of cooperation, Simply Contact proved to be a professional and responsible partner. The individual approach lets them provide excellent customer services. Simply Contact helped our business to significantly improve customer retention rate. Fareportal highly recommends choosing Simply Contact as a reliable and highly qualified partner.
We have cooperated with Simply since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implement by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.
Our Pricing Packages
up to 150 requests monthly
- Integrated CRM
- Track usage
- Configured data security environment
- Local Phone Number set up for you
- Omnichannel system integration
- _____________
- _____________
- _____________
- _____________
1 Language to pick
Pool 1:
English, German, Arabic, Italian, French, Greek, Russian + Ukrainian
Pool 2:
________________
Pool 3:
________________
1 Communication channel
Phone, Email, Chat, Social media
BD 9-18
Availability (callback if customer contacted outside the timeframe)
All calls recorded and available for
60 days
up to 300 requests monthly
- Integrated CRM
- Track usage
- Configured data security environment
- Local Phone Number set up for you
- Omnichannel system integration
- _____________
- _____________
- _____________
- _____________
1 Language to pick
Pool 1:
English, German, Arabic, Italian, French, Greek, Russian + Ukrainian
Pool 2:
________________
Pool 3:
________________
2 Communication channels
Phone, Email, Chat, Social media
BD 9-18
Availability (callback if customer contacted outside the timeframe)
All calls recorded and available for
60 days
up to 600 requests monthly
- Integrated CRM
- Track usage
- Configured data security environment
- Local Phone Number set up for you
- Omnichannel system integration
- Customised scripts
- Quality check
- _____________
- _____________
1 Language to pick
Pool 1:
English, German, Arabic, Italian, French, Greek, Russian + Ukrainian
Pool 2:
________________
Pool 3:
________________
2 Communication channels
Phone, Email, Chat, Social media
BD 8-20
Availability (callback if customer contacted outside the timeframe)
All calls recorded and available for
60 days
up to 1500 requests monthly
- Integrated CRM
- Track usage
- Configured data security environment
- Local Phone Number set up for you
- Omnichannel system integration
- Customised scripts
- Quality check
- _____________
- _____________
2 Languages to pick
Pool 1:
English, German, Arabic, Italian, French, Greek, Russian + Ukrainian
Pool 2:
Czech, Spanish, Hebrew, Polish
Pool 3:
________________
3 Communication channels
Phone, Email, Chat, Social media
BD 8-20
Availability (callback if customer contacted outside the timeframe)
All calls recorded and available for
60 days
up to 3000 requests monthly
- Integrated CRM
- Track usage
- Configured data security environment
- Local Phone Number set up for you
- Omnichannel system integration
- Customised scripts
- Quality check
- Daily reports
- Dedicated Project Manager
3 Languages to pick
Pool 1:
English, German, Arabic, Italian, French, Greek, Russian + Ukrainian
Pool 2:
Czech, Spanish, Hebrew, Polish
Pool 3:
________________
4 Communication channels
Phone, Email, Chat, Social media
BD 8-20
7 days a week
7 days a week
Availability (callback if customer contacted outside the timeframe)
All calls recorded and available for
60 days
up to 6000 requests monthly
- Integrated CRM
- Track usage
- Configured data security environment
- Local Phone Number set up for you
- Omnichannel system integration
- Customised scripts
- Quality check
- Daily reports
- Dedicated Project Manager
4 Languages to pick
Pool 1:
English, German, Arabic, Italian, French, Greek, Russian + Ukrainian
Pool 2:
Czech, Spanish, Hebrew, Polish
Pool 3:
Swedish, Danish, Dutch, Norwegian
4 Communication channels
Phone, Email, Chat, Social media
24/7
Availability (callback if customer contacted outside the timeframe)
All calls recorded and available for
60 days
Enterprise Pricing Packages
Dedicated support team or 6,000+ requests monthly
Everything you need in 1 package
Dedicated telemarketing and telesales team
Everything you need in 1 package
Get in touch
We are a Ukrainian outsourcing contact center working with clients all over the world.
7+
years
of experience
of experience
100+
projects
handled
handled
400+
employed
agents
agents
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.
Customer Experience Specialist