Case

Call center
online store

Provide at least 30% of the sales on the incoming line.

Task

Case

The largest online store in Ukraine with 1 million daily users.

Key requirements

Results

5500
calls
every day
3500
calls
with leads
60%
executed
orders

Tasks we fulfill

  • Delivery coordination
  • Technical quality consultations for each product.
  • Solving the complexity of the order related to delivery
  • Warranty and service advice
  • Assistance in selecting alternative items if the desired product is unavailable
  • Order processing & Order status information
Namina

I like helping people choose: I always imagine how happy a customer is when he opens his package with the goods he ordered.

Structure of Simply Contact

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Simply Contact — experienced contact center

Our expertise in the fields of communications, financial services, aviation, e-commerce and retail guarantees our ability to successfully fulfill any project.

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Ukraine Ukraine Ukraine
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