Case

Call center
of the logistics company

Maintenance of 96% of calls in the first 20 seconds after a call.

Task

Case

The largest company in Ukraine for express delivery of documents, goods and parcels to individuals and businesses, with the widest network of branches and carrying out more than 10 million shipments every month to 200 countries around the world.

Key requirements

Results

7500
calls
every day
98%
received
calls
62
agents
on the line

Tasks we fulfill

  • Advising the company's clients when sending / receiving goods
  • Calculation of cost and delivery time
  • Providing information about the work schedule of offices, the terms of storage of goods and methods of payment
  • Making courier calls
  • Loyalty program advice
  • Ordering additional services related to the delivery of goods
  • Providing services to business customers
  • International delivery advice
Anastasiia

I am truly enjoy positive communication with satisfied customers who sincerely thank me.

Structure of Simply Contact

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Simply Contact — experienced contact center

Our expertise in the fields of communications, financial services, aviation, e-commerce and retail guarantees our ability to successfully fulfill any project.

We support projects in:

Ukraine Ukraine Ukraine
Israel Israel Israel
the USA the USA the USA
Czech Republic Czech Republic Czech Republic

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