Case

Call Center
International Airlines

Handle 30% or more of air ticket sales from incoming calls.

Task

Case

The flagship airline and largest air carrier of Ukraine serving more than 80 destinations around the world.

Key requirements

Results

2300
Inbound calls
every day
80
agents
on the line
24/7
operations
 
3
languages
of service

Tasks we fulfill

  • Selection of optimal flights in accordance with customer needs.
  • Reservation changes
  • Flight status information and possible changes
  • Offer alternatives if the customer wants to cancel the booking
  • Help in selecting and ordering additional services
  • Reduction of negativity in contingencies
Yuliya, 24 years old

I enjoy helping people from around the world to quickly and easily get out of difficult situations.

Structure of Simply Contact

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Simply Contact — experienced contact center

Our expertise in the fields of communications, financial services, aviation, e-commerce and retail guarantees our ability to successfully fulfill any project.

We support projects in:

Ukraine Ukraine Ukraine
Israel Israel Israel
the USA the USA the USA
Czech Republic Czech Republic Czech Republic

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