Case

CALL CENTER
FOR COSMETICS SALES

10% monthly sales increase or higher on the client base.

Task:

Кейс

Ukrainian representation of the largest French cosmetics manufacturer with over 100 stores and hundreds of thousands of customers all over Ukraine.

KEY REQUIREMENTS

Results

2600
Outbound calls
every day
60
agents
on the line
10%
Rate conversion
to sales

Tasks we fulfill

  • Identifying needs, diagnosing problems, and consulting clients
  • Presentation of a client's complete product line.
  • Selection of the most beneficial offers
  • Maintaining and increasing customer loyalty
  • Order status and delivery information; selection of alternative optionsов
  • Compliance with high standards of company service
Евгения

I am happy with the client when I understand that our communication has benefited him.

About us

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Simply Contact — experienced contact center

Our expertise in the fields of communications, financial services, aviation, e-commerce and retail guarantees our ability to successfully fulfill any project.

WE SUPPORT PROJECTS IN:

Украина Ukraine
Израиль Irl
США the USA
Чехия Czech Republic

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