Today, high-quality customer service is not a “bonus” to the main set of company services but the default…
For any business that aims to expand and increase the profit, it is essential both to keep the existing…
With the rise of online services and social media’s popularity, the retail industry as a whole has experienced a…
When you face the task of choosing the best customer service call center, several aspects should be taken into
In our age of modern technology, security and privacy continue to be a great concern both for average users and…
What’s the difference between an outstanding business and an ordinary one? How do companies become leaders in…
In 2018, according to the wiseguyreports.com, the global Contact Center market size was about $27,7 billion.
Since the first call centers appeared in the 60s, customer support hasn’t undergone a lot of changes. Even the…
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