If you are reading this article, you probably want to know what occupancy rate is and why it is so important for…
The success of any business depends on various issues, but customer support is one of the most important factors…
Live chat outsourcing has become a popular tool that helps to improve the business. Customers often can’t find…
One of the biggest international wholesaler companies METRO Cash & Carry Ukraine has teamed up with Simply…
imply Contact, a Ukrainian outsourcing contact center, joins PACE – The Professional Association for Customer…
Properly built communication with customers is the key to the success of any company. After all, not only do…
Here is a quick quiz for you as a business owner: what is the most pivotal issue you should focus on to bring…
Scripts are client communication scenarios that are built according to certain principles. They are actively…
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