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How to Reduce Agent Attrition Rate

Staff turnover is typical for many companies. Nevertheless, their HR departments often underestimate the severity of the problem…

Customer Service KPI Metrics

In 2020, the global customer service market capitalization reached $7.6 billion….

Customer Satisfaction Metrics – CSAT

Every company wants to have a stable profit from year to year. But since the number of enterprises increases every day, …

How To Deal With Angry Customers

Angry customers are never dishonest. They have no reasons to flatter you, follow your wishful thinking, and chase shadows…

Top Ways to Optimize Customer Attrition Rate

Regardless of whether you’ve heard of such a key performance indicator as attrition rate, or customer churn, before…

How to Start a Call Center: A Comprehensive Guide

It goes without saying that customer service is a question of major concern for most companies…

Customer Service Training Ideas: Skill Up to a Dream Team

Times change, and so do client requirements. In a tough economic environment, immaculate service can be the key…

What Is a Support Tier? Overview of the Main Technical Support Levels

The success of any business depends on various issues, but customer support is one of the most important factors…

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