Staff turnover is typical for many companies. Nevertheless, their HR departments often underestimate the severity of the problem…
In 2020, the global customer service market capitalization reached $7.6 billion….
Every company wants to have a stable profit from year to year. But since the number of enterprises increases every day, …
Angry customers are never dishonest. They have no reasons to flatter you, follow your wishful thinking, and chase shadows…
Regardless of whether you’ve heard of such a key performance indicator as attrition rate, or customer churn, before…
It goes without saying that customer service is a question of major concern for most companies…
Times change, and so do client requirements. In a tough economic environment, immaculate service can be the key…
The success of any business depends on various issues, but customer support is one of the most important factors…
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