The digital epoch has introduced a new phase of the shopping era; eCommerce. This ever-increasing hype also comes…
Any business or service provider can flourish if it provides a great customer experience. Customer Experience experts use different metrics to…
Contact centers are the backbone of any patient engagement and outreach strategy. Therefore, they are also a…
B2B sales have evolved considerably in recent years. While the sales process used to be much more straight, progressive, and predictable, it has…
SLAs are critical components of any vendor contract, be it technical or outsourcing. It effectively lays down the quality metrics to be measured, the…
Customer service quality assurance is essential for every working organization to grow and excel in the field. QA customer service…
It is a well-known fact that the internet has turned the world into a global village. But with the more incredible benefits…
When a customer’s expectations are not satisfied, it is considered bad customer service. For example, delays, system automation that makes…
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