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How to Reduce Agent Attrition Rate
Staff turnover is typical for many companies. Nevertheless, their HR departments often underestimate the severity of the problem…



Customer Service KPI Metrics
In 2020, the global customer service market capitalization reached $7.6 billion….



Customer Satisfaction Metrics – CSAT
Every company wants to have a stable profit from year to year. But since the number of enterprises increases every day, …



How To Deal With Angry Customers
Angry customers are never dishonest. They have no reasons to flatter you, follow your wishful thinking, and chase shadows…



Top Ways to Optimize Customer Attrition Rate
Regardless of whether you’ve heard of such a key performance indicator as attrition rate, or customer churn, before…



How to Start a Call Center: A Comprehensive Guide
It goes without saying that customer service is a question of major concern for most companies…


