Blog

Adapting and Growing in New Ukrainian Reality: Story of Simply Contact

Simply Contact is turning 9 years old as a company this week but it’s not the time for celebrations. If you follow us you know that Simply Contact was originally founded…

Official Announcement of New Simply Contact Office Opening In Poland

Simply Contact is happy to announce the official opening of our office in Warsaw, Poland. It is located at 17

Stand With Ukraine

On 24 February 2022 around 5 a.m, Russia launched a devastating attack on Ukraine advancing on several fronts. Invaders are ruining peaceful Ukrainian cities and towns, their missile strikes…

How Cryptocurrency Companies Can Improve Their Customer Service. The Complete Guide

Companies have rarely witnessed the growth that crypto exchanges and…

How To Become A Call Center Agent: An All-Inclusive Guide

A call center is where call center agents resolve customers’ queries and provide them 24/7 support. But the job of…

Common Customer Complaints In Call Centers And How To Resolve Them: A Through Guide For 2022

Businesses receive many common customer service complaints that they…

Simply Contact Recognized as a Top Customer Service Outsourcing by Clutch

We can’t deny the impact of the customer services industry. For decades now, this industry has been one of the…

Call Center Schedule Adherence

Adherence to the schedule is important in a company but is twice as needed for call center agents. Surely no working environment is perfect, but companies…