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Handling High Volume Calls the Right Way – Pro Tips
Call centers are busy promotional, reference, or issue solving powerhouses where every second of downtime at the peak calling hour can…



SaaS Customer Service Best Practices
Great customer experience is one of the most valuable components of every successful business. According to statistics…



How to Take Ownership in Customer Service
If you decide to create a customer service business, you will have to solve many technical and organizational issues. Recruiting and training…



Support Leads To Retention: Our Customers’ Experience
There are two stages to growing a business. The first is attracting customers, the second is keeping them. Thanks to the wonders of the…



Bad Customer Service Stories and Some Tips How Not to Become Their Main Character
Poor service can be a huge problem in most industries. According to the…



Benefits of Outsourcing for Small Business Call Center
Growing your business can be challenging, especially in the early stages. One of the ways many modern startups use to reduce costs…


