At a call center, everybody is rushing to meet the targets. The call center agents are trying to answer the customers’…
Saving cost is a critical activity in businesses. Outsourcing facilitates this particular activity. However, to decide whether outsourcing can be helpful…
The digital epoch has introduced a new phase of the shopping era; eCommerce. This ever-increasing hype also comes…
Any business or service provider can flourish if it provides a great customer experience. Customer Experience experts use different metrics to…
Contact centers are the backbone of any patient engagement and outreach strategy. Therefore, they are also a…
B2B sales have evolved considerably in recent years. While the sales process used to be much more straight, progressive, and predictable, it has…
SLAs are critical components of any vendor contract, be it technical or outsourcing. It effectively lays down the quality metrics to be measured, the…
Customer service quality assurance is essential for every working organization to grow and excel in the field. QA customer service…
We received your request.Expect an answer soon.
Enter your email address to subscribe to this blog and receive notifications of new posts by email.
Email Address
Subscribe
