Inbound Calls Script
Inbound calls are much more promising than outcoming ones in sales because they automatically imply that a...
Remote Contact Center Agents during COVID-19
The novel coronavirus has killed more than 4,000 people, as of March, 19, and there are about 121,000 confirmed...
Wizz Air Chooses Simply Contact as a Call Center Provider
Dnipro, Ukraine - March 3, 2020 A leading airline company Wizz Air has teamed up with Simply Contact with the...
B2B Outbound Call Center: Lead Generation Services
Telemarketing is a common tool for developing the client base and increasing sales, effective for all areas of...
Outsource Technical Support: How It Works
Enterprise owners know that business doesn't end with closing a deal. Winning a customer over and keeping them...
Outsourcing Live Chat Services
The age of the Internet and computer technology is actively changing our lives. Especially, drastic changes are...
Call Center Statistics: How to Measure and Interpret
Any type of management is based on specific benchmarks and metrics that need to be analyzed and controlled for...
Service Level Agreement for Contact Center
Today, outsourcing is no longer an alien concept to the business. It is convenient, profitable and doesn’t take...
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