Call Center Statistics: How to Measure and Interpret
Any type of management is based on specific benchmarks and metrics that need to be analyzed and controlled for...
Service Level Agreement for Contact Center
Today, outsourcing is no longer an alien concept to the business. It is convenient, profitable and doesn’t take...
How to Improve Service Level in a Call Center
Every business executive knows that customer satisfaction is always generated into the overall income of the...
How to Set Up a B2B Contact Center
For many people telemarketing is just intrusive calls, offering unnecessary purchases or sign ups for a free...
Inbound vs Outbound Call Center Services
There is a good saying by Mayer Rothschild: "Whoever owns the information, owns the world". Thinking it over,...
Inbound Call Center Pricing
Have you ever thought about ways to improve your business? There is no doubt that every entrepreneur always...
Real Estate Call Centers Are the Key to Success
While all the average real estate companies are waiting for customers and dreaming of big income, your company...
How to Start a Telemarketing Call Center
Many believe that a telemarketing call center sells products and services via the phone. In fact, such...
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