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Handling High Volume Calls the Right Way – Pro Tips

Call centers are busy promotional, reference, or issue solving powerhouses where every second of downtime at the peak calling hour can…

SaaS Customer Service Best Practices

Great customer experience is one of the most valuable components of every successful business. According to statistics…

How to Take Ownership in Customer Service

If you decide to create a customer service business, you will have to solve many technical and organizational issues. Recruiting and training…

Support Leads To Retention: Our Customers’ Experience

There are two stages to growing a business. The first is attracting customers, the second is keeping them. Thanks to the wonders of the…

Bad Customer Service Stories and Some Tips How Not to Become Their Main Character

Poor service can be a huge problem in most industries. According to the…

Benefits of Outsourcing for Small Business Call Center

Growing your business can be challenging, especially in the early stages. One of the ways many modern startups use to reduce costs…

The Difference Between B2B and B2C Customer Support

According to statistics, the global market share of retail eCommerce reached $3.879 billion in 2020. Industry experts claim that in 2021, it…

How an After-Hours Call Service Can Benefit Your Business

If you are a business owner, you should know how difficult it can be to provide 24/7 customer support. After all…

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