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Call Quality Monitoring in a Call Center

In 2018, according to the wiseguyreports.com, the global Contact Center market size was about $27,7 billion....

The Future of Customer Service Proven by Statistics

Since the first call centers appeared in the 60s, customer support hasn't undergone a lot of changes. Even the...

Outbound Call Strategy

A vast majority of tips on successfully interacting with one’s customer audience are superficial both in their...

How to Improve Customer Service

Just imagine: a happy customer has been dreaming of some particular product, and finally found a company that...

Simply Contact Announces Participation in Upcoming Customer Contact Week 2019 in Las Vegas

  Schedule a meeting with Simply Contact CEO at CCW Las Vegas Simply Contact, a Ukrainian outsourcing contact...

Pros and Cons of Outsourcing Customer Service

Outsourcing is a popular business practice of contracting another company for a specific task. Although the...

Call Center KPIs

It would seem that outbound call center KPIs and inbound call center KPIs are simple: the company has its own...

Best Customer Service Quotes

Any company strives to become a leader in its niche. One of the most important components of the path to success...