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What Is a Support Tier? Overview of the Main Technical Support Levels

The success of any business depends on various issues, but customer support is one of the most important factors...

Benefits of Live Chat Support Services for Your Business

Live chat outsourcing has become a popular tool that helps to improve the business. Customers often can’t find...

Simply Contact Announces Cooperation with METRO Cash & Carry Ukraine

One of the biggest international wholesaler companies METRO Cash & Carry Ukraine has teamed up with Simply...

Simply Contact Joins The Professional Association for Customer Engagement

Simply Contact, a Ukrainian outsourcing contact center, joins PACE - The Professional Association for Customer...

Мanage an Outsourced Call Center the Right Way

Properly built communication with customers is the key to the success of any company. After all, not only do...

How to Reduce Customer Support Costs: Guidelines to Follow

Here is a quick quiz for you as a business owner: what is the most pivotal issue you should focus on to bring...

How to Write a COVID-19 Contact Center Script

Scripts are client communication scenarios that are built according to certain principles. They are actively...

Impact of COVID-19 on Call Center Industry

The organization of work for call centers during COVID-19 requires solving new complex problems. One of them is...