Customer Service Training Ideas: Skill Up to a Dream Team
Times change, and so do client requirements. In a tough economic environment, immaculate service can be the key...
Occupancy Call Center Rate: Calculating and Optimization
If you are reading this article, you probably want to know what occupancy rate is and why it is so important for...
What Is a Support Tier? Overview of the Main Technical Support Levels
The success of any business depends on various issues, but customer support is one of the most important factors...
Benefits of Live Chat Support Services for Your Business
Live chat outsourcing has become a popular tool that helps to improve the business. Customers often can’t find...
Simply Contact Announces Cooperation with METRO Cash & Carry Ukraine
One of the biggest international wholesaler companies METRO Cash & Carry Ukraine has teamed up with Simply...
Simply Contact Joins The Professional Association for Customer Engagement
Simply Contact, a Ukrainian outsourcing contact center, joins PACE - The Professional Association for Customer...