Back-office support is when profiled specialists handle support and administration internal office tasks not related to communicating with clients and other “frontend activities”. This, basically, includes data management, order fulfillment, corporate administration, and tasks like that.
Outsourcing a back-office support service can be a highly cost-efficient opportunity for a business that needs to optimize resource consumption by aligning internal workflow processes. A company may also simply lack the required personnel whereas outsourced specialists are always up to the task.
Simply Contact is a reliable back-office service provider that brings opportunities well-tried-and-tested in the market, acknowledged by numerous clients, and boasting a well-formed pool of outsourcing professionals. We offer diverse service options to help you optimize the smallest cogs in the framework of your business.
The difference is major - front-office outlines the tasks and processes focused on clients, market presentation, promotion, and other external processes. Back-office, in turn, all about the “backend” of the office - all the internal stuff, including paperwork, staff management, registry keeping, data processing, etc.
Young, active, motivated, educated people with excellent English skills.
Reliable, cutting-edge infrastructure, built on the basis of technologies from the world's leading manufacturers including allocated premises with access control and video surveillance for each project.
With a competently built KPI system and financial encouragement, each employee of the outbound contact center is highly motivated. As a result, we always achieve the project goals.
A high level of expertise in the fields of telecommunications, financial services, aviation, e-commerce and retail means we can handle projects of any complexity.