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Back-office support: №1

Back-office Support that Hits the Spot

A new level of back-office support efficiency to enable companies focus on their core business funtions

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Simply Contact
Ranked among Top BPO
Services companies.
We meet the highest security
standards in accordance
with ISO 27001 and ISO 27701 (GDPR).

We Provide

Data entry and processing

Gather, capture, store, and process data the right way - assign data entry tasks to our seasoned specialists to save time and costs.

Ordering

The ordering service allows your customers to get quality advice in choosing your product / service, finding the best alternatives, as well as recommendations on the related products.

Administrative Support

Administration can be time-consuming and cumbersome - back-office outsourcing services help fix the situation.

Versatile back-office outsourcing for any purpose

Focus on the major business tasks and workflow optimization tasks and save the costs and time while specialized experts do all the routine, manual stuff for you.

>90%

Quality Assurance (QA)

up to 70%

Cost Reduction

10+

Years of experience

600+

Agents on board

We got you fully covered

Back-office support: №1
Quality Assurance

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Recruitment

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Inhouse training center

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Regular reporting and analytics

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Uninterrupted operations

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IT setup and maintenance

We are trusted by

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We provide real results

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110% increase in sales conversion rate

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6000 calls handled per day

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Back-office support: №1

95% customer satisfaction

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Have any questions? Fill out the form and we'll contact you shortly.

Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.

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Why choose us?

Back-office support: №1
The ultimate experience in a variety of industries: Avia&Travel, Retail, Fintech, Delivery
Back-office support: №1
Customer experience in North American and global markets
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Multilingual BPO up to 18 languages
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Customer experience oriented (CSAT, NPS track and improvement)
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Fast and easy launch with experienced staff
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Continuous uninterrupted 24/7 operations
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Data security compliance PCI DSS, ISO 27001 and ISO 27701 (GDRP) certified
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Scalability ramp speed up to 50 agents per month
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Excellent cost-effective solutions

Our Awards & Certifications

Back-office support: №1

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

Back-office support: №1

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

Back-office support: №1

ISO 27701 (GDPR)

Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

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  • Back-office support: №1
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How do we ensure a high quality of service?

Describe quality processes to enhance and improve efficiency and performance

Analyze the results of quality checks for supervisors, coaches, and PMs

Hold regular feedback sessions to identify areas in which agents may need improvement

Based on the analytics, we make requests for training sessions

Define a style of communication that aligns with the customer's brand

FAQ

What are back-office support services?
Back-office support is when profiled specialists handle support and administration internal office tasks not related to communicating with clients and other “frontend activities”. This, basically, includes data management, order fulfillment, corporate administration, and tasks like that.
Why do companies outsource back-office support?
Outsourcing a back-office support service can be a highly cost-efficient opportunity for a business that needs to optimize resource consumption by aligning internal workflow processes. A company may also simply lack the required personnel whereas outsourced specialists are always up to the task.
Why choose Simply Contact as a back-office support provider?
Simply Contact is a reliable back-office service provider that brings opportunities well-tried-and-tested in the market, acknowledged by numerous clients, and boasting a well-formed pool of outsourcing professionals. We offer diverse service options to help you optimize the smallest cogs in the framework of your business.
What is the difference between back-office and front-office outsourcing?
The difference is major - front-office outlines the tasks and processes focused on clients, market presentation, promotion, and other external processes. Back-office, in turn, all about the “backend” of the office - all the internal stuff, including paperwork, staff management, registry keeping, data processing, etc.
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