Our advantages
Omnichannel support
Offer your customers numerous ways to contact your brand
24/7/365
service
Customer requests will never be missed
Multilingual
team
Support your customers in 11+ languages with us
Security standards in place
Security is our top priority, proven by PCI DSS compliance
Increase quality of service



Anna sends package
Listen to an example of a conversation
Increase sales



Maria books tickets
Listen to an example of a conversation
Scope of Services



Let our team perform routine tasks, while you are busy with large-scale goals.
Your business processes will be optimized behind the scenes while costs
are significantly reduced.
- Back office support
- Data entry



Customer experience
Create an efficient customer service experience by providing caring and professional
support in 11+ languages.
Be reachable through every channel and provide world-class support.
- Multichannel customer support
- Technical support
- Startup support



Customer Acquisition
Increase sales and marketing efficiency by outsourcing outbound calls and lead generation.
Your clients will be found and engaged in lasting relationships with your company.



Let our team perform routine tasks, while you are busy with large-scale goals.
Your business processes will be optimized behind the scenes while costs
are significantly reduced.
- Back office support
- Data entry



Customer experience
Create an efficient customer service experience by providing caring and professional
support in 11+ languages.
Be reachable through every channel and provide world-class support.
- Multichannel customer support
- Technical support
- Startup support



Customer Acquisition
Increase sales and marketing efficiency by outsourcing outbound calls and lead generation.
Your clients will be found and engaged in lasting relationships with your company.
WE SUPPORT PROJECTS IN 18 LANGUAGES:
- English
- Russian
- Ukrainian
- French
- German
- Spanish
- Arabic
- Italian
- Dutch
- Polish
- Czech
How much does it cost to outsource your customer support?
How we operate
Simply Contact: сall center outsourcing company.
We raise the bar in customer service.
Case
CONTACT CENTERLOGISTICS COMPANY
Maintenance of 96% of calls in the first 20 seconds after a call.
- 7500calls
every day - 98%received
calls - 62agents
on the line
Case
CONTACT CENTERONLINE STORE
Provide at least 30% of the sales on the incoming line.
- 5500calls
every day - 3500calls
with leads - 60%executed
orders
Case
CONTACT CENTERCOSMETICS SALES
10% monthly sales increase or higher on the client base.
- 2600Outbound calls
every day - 60agents
on the line - 10%Rate conversion
to sales
Case
CONTACT CENTERINTERNATIONAL AIRLINES
Handle 30% or more of air ticker sales from incoming calls.
- 2300inbound calls
every day - 80agents
on the line - 24/7
operations - 3languages
of service
A high level of expertise in the fields of telecommunications, financial services, aviation, e-commerce and retail means we can handle projects of any complexity.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Head of Customer Experience
WizzAir