Our advantages
Omnichannel support
Offer your customers numerous ways to contact your brand
24/7/365
service
Customer requests will never be missed
Multilingual
team
Support your customers in 11+ languages with us
Security standards in place
Security is our top priority, proven by PCI DSS compliance
Increase quality of service
Anna sends package
Increase sales
Maria books tickets
- Back office support
- Data entry
- Multichannel customer support
- Technical support
- Startup support
- Back office support
- Data entry
- Multichannel customer support
- Technical support
- Startup support
English
Russian
Ukrainian
French
German
Spanish
Arabic
Italian
Dutch
Polish
Czech
How we operate
Simply Contact: сall center outsourcing company.
We raise the bar in customer service.
CONTACT CENTERLOGISTICS COMPANY
Maintenance of 96% of calls in the first 20 seconds after a call.
- 7500calls
every day - 98%received
calls - 62agents
on the line
CONTACT CENTERONLINE STORE
Provide at least 30% of the sales on the incoming line.
- 5500calls
every day - 3500calls
with leads - 60%executed
orders
CONTACT CENTERCOSMETICS SALES
10% monthly sales increase or higher on the client base.
- 2600Outbound calls
every day - 60agents
on the line - 10%Rate conversion
to sales
CONTACT CENTERINTERNATIONAL AIRLINES
Handle 30% or more of air ticker sales from incoming calls.
- 2300inbound calls
every day - 80agents
on the line - 24/7
operations - 3languages
of service
A high level of expertise in the fields of telecommunications, financial services, aviation, e-commerce and retail means we can handle projects of any complexity.
Testimonials
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Simply Contact was our provider of contact center services for 4 years. Over the time of cooperation, Simply Contact proved to be a professional and responsible partner. The individual approach lets them provide excellent customer services. Simply Contact helped our business to significantly improve customer retention rate. Fareportal highly recommends choosing Simply Contact as a reliable and highly qualified partner.
We have cooperated with Simply since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implement by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.
Get in touch
We are a Ukrainian outsourcing contact center working with clients all over the world.
of experience
handled
agents
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Head of Customer Experience
WizzAir