Outsource
contact center

Inbound and outbound calls at a level worthy of your customers.

Our advantages

Accent-neutral

English

Listen to an example of a conversation

Trained

agents

Expert-level understanding of your products and/or services

Reliable

teams

Stability and flexibility of staff. Flowability 3-5%

Results-driven

incentive scheme

Payment for each project based on KPI results.

Accent-neutral

English

Listen to an example of a conversation

Trained

agents

Our agents can understanding your products or services just like company-trained full-time employees.

Stable

team

Guaranteed staff turnover rate less than 5%

Result-oriented

performance

Payment pro-rated to project KPIs.

What we do

Increase quality of service

Learn more

Vladimir sells machinery

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INCREASE SALES

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Alyson books tickets

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Kaley books tickets

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How we operate

1

Develop a plan

We study your business, specify project goals, and design an individual plan.

2

Choose a Team

Progressive outsoursing according to HR-practices gives you the choice of the ideal team to handle your project's tasks.

3

Educate and Train

Together with you we educate our team on the specifics of your product or service.

Simply Contact: A Contact Center with Experience

Case

Contact Center
online store

Provide at least 30% of the sales on the incoming line.

  • 5500
    calls
    every day
  • 3500
    calls
    with leads
  • 60%
    executed
    orders
View the case
Case

Contact Center
Logistics company

Maintenance of 96% of calls in the first 20 seconds after a call.

  • 7500
    calls
    every day
  • 98%
    received
    calls
  • 62
    agents
    on the line
View the case
Case

Contact Center
International Airlines

Handle 30% or more of air ticket sales from incoming calls.

  • 2300
    Inbound calls
    every day
  • 80
    agents
    on the line
  • 24/7
    operations
     
  • 3
    languages
    of service
View the case
Case

Contact Center
cosmetics sales

10% monthly sales increase or higher on the client base.

  • 2600
    Outbound calls
    every day
  • 60
    agents
    on the line
  • 10%
    Rate conversion
    to sales
View the case

A high level of expertise in the fields of telecommunications, financial services, aviation, e-commerce and retail means we can handle projects of any complexity.

We support projects in:

  • Ukraine Ukraine Ukraine
  • Israel Israel Israel
  • the USA the USA the USA
  • Czech Republic Czech Republic Czech Republic

Client feedback

We started cooperating with Simply Contact in 2015. The project was launched quickly and on time. The IT work was perfect and agent performance was satisfactory from the beginning. We are very pleased with Simply’s performance.

Feliks Shumovskij
Nova Poshta

Simply Contact has been our provider of contact center services since 2015. During this time, Simply has proven to be a reliable partner. Tasks are completed on time and with excellent quality, with customer recommendations being taken into account. Starting from a single service, Simply Contact currently provides comprehensive customer support for us. We hope further cooperation will be equally fruitful. We fully recommend Simply Contact as a partner.

Elena Strutinskaja
Head of Call Center Ukraine International Airlines

We have cooperated with Simply since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implement by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina
Responsible marketing clients

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Simply Contact

We are a Ukrainian outsourcing contact center working with clients all over the world.

5
years
of experience
100+
projects
for all time
400+
Employed
agents