Our advantages
Omnichannel support
Offer your customers numerous ways to contact your brand
24/7/365
service
Customer requests will never be missed
Multilingual
team
Support your customers in 11+ languages with us
Security standards in place
Security is our top priority, proven by PCI DSS compliance
Increase quality of service
Anna sends package
Increase sales
Maria books tickets
- Multichannel customer support
- Technical support
- Startup support
- Multichannel customer support
- Technical support
- Startup support
English- Russian
- Ukrainian
- French
- German
- Spanish
- Arabic
- Italian
- Dutch
- Polish
- Czech
How we operate
Simply Contact: сall center outsourcing company.
We raise the bar in customer service.
CONTACT CENTERLOGISTICS COMPANY
Resolve 96% of calls within the first 20 seconds.
- 7500calls handled
per day - 98%received
calls - 62agents
on the line
CONTACT CENTERONLINE STORE
Provide at least 30% of incoming line sales.
- 5500calls handled
per day - 3500calls
with leads - 60%executed
orders
CONTACT CENTERYVES ROCHER
Increase monthly sales by over 10%.
- 2600Outbound calls
handled per day - 60agents
on the line - 10%sales
conversion rate
CONTACT CENTERWIZZ AIR
Provide 24/7 support in 7 languages.
- 6000calls handled
per day - 98agents
on the line - 24/7
operations - 7languages
of service
A high level of expertise in the fields of telecommunications, financial services, aviation, e-commerce and retail means we can handle projects of any complexity.
Testimonials
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Simply Contact was our provider of contact center services for 4 years. Over the time of cooperation, Simply Contact proved to be a professional and responsible partner. The individual approach lets them provide excellent customer services. Simply Contact helped our business to significantly improve customer retention rate. Fareportal highly recommends choosing Simply Contact as a reliable and highly qualified partner.
We have cooperated with Simply since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implement by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.
Get in touch
We are a Ukrainian outsourcing contact center working with clients all over the world.
of experience
handled
agents
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.
Customer Experience Specialist