Inbound and outbound calls at a level worthy of your customers.
Expert-level understanding of your products and/or services.
Stability and flexibility of staff. Flowability 3-5%.
Payment for each project based on KPI results.
Maintenance of 96% of calls in the first 20 seconds after a call.
Provide at least 30% of the sales on the incoming line.
10% monthly salse increase or higher on the client base.
Handle 30% or more of air ticker sales from incoming calls.
A high level of expertise in the fields of telecommunications, financial services, aviation, e-commerce and retail means we can handle projects of any complexity.
Ukraine
Israel
the USA
Czech Republic
We started cooperating with Simply Contact in 2015. The project was launched quickly and on time. The IT work was perfect and agent performance was satisfactory from the beginning. We are very pleased with Simply’s performance.
Simply Contact has been our provider of contact center services since 2015. During this time, Simply has proven to be a reliable partner. Tasks are completed on time and with excellent quality, with customer recommendations being taken into account. Starting from a single service, Simply Contact currently provides comprehensive customer support for us. We hope further cooperation will be equally fruitful. We fully recommend Simply Contact as a partner.
We have cooperated with Simply since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implement by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.
We are a Ukrainian outsourcing contact center working with clients all over the world.