OUTSOURCINGCONTACT CENTER
Inbound and outbound calls at a level worthy of your customers
Our advantages
Accent-neutral
English
Trained
agents
Expert-level understanding of your products and/or services.
Reliable
teams
Stability and flexibility of staff. Flowability 3-5%.
Results-driven
incentive scheme
Payment for each project based on KPI results.
Call center services
Increase quality of service
Anna sends package
Increase sales
Maria books tickets
Julia books tickets
How we operate
Simply Contact: сall center outsourcing company.
We raise the bar in customer service.
CONTACT CENTERLOGISTICS COMPANY
Maintenance of 96% of calls in the first 20 seconds after a call.
- 7500calls
every day - 98%received
calls - 62agents
on the line
CONTACT CENTERONLINE STORE
Provide at least 30% of the sales on the incoming line.
- 5500calls
every day - 3500calls
with leads - 60%executed
orders
CONTACT CENTERCOSMETICS SALES
10% monthly sales increase or higher on the client base.
- 2600Outbound calls
every day - 60agents
on the line - 10%Rate conversion
to sales
CONTACT CENTERINTERNATIONAL AIRLINES
Handle 30% or more of air ticker sales from incoming calls.
- 2300inbound calls
every day - 80agents
on the line - 24/7
operations - 3languages
of service
A high level of expertise in the fields of telecommunications, financial services, aviation, e-commerce and retail means we can handle projects of any complexity.
WE SUPPORT PROJECTS IN:
Ukraine
Israel
the USA
Czech Republic
Testimonials
We started cooperating with Simply Contact in 2015. The project was launched quickly and on time. The IT work was perfect and agent performance was satisfactory from the beginning. We are very pleased with Simply’s performance.
Simply Contact has been our provider of contact center services since 2015. During this time, Simply has proven to be a reliable partner. Tasks are completed on time and with excellent quality, with customer recommendations being taken into account. Starting from a single service, Simply Contact currently provides comprehensive customer support for us. We hope further cooperation will be equally fruitful. We fully recommend Simply Contact as a partner.
We have cooperated with Simply since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implement by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.
Get in touch
We are a Ukrainian outsourcing contact center working with clients all over the world.
of experience
for all time
agents
We started cooperating with Simply Contact in 2015. The project was launched quickly and on time. The IT work was perfect and agent performance was satisfactory from the beginning. We are very pleased with Simply’s performance.
Nova Poshta