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Customer Support Made Simple

We build meaningful connections between brands and consumers by delivering efficient customer support services.

  • Hero chat 0

    Diana

    Hi! Can you help me cancel my reservation for Pete Mitchell made earlier this week?

  • Flag 1 Simply Contact

    Sure. I'll cancel that immediately for you!

  • Hero chat 2

    Pawel

    Czy można prosić o pomoc w anulowaniu rezerwacji dla Pete'a Mitchella dokonanej na początku tego tygodnia?

  • Flag 3 Simply Contact

    Oczywiście, natychmiast ją anuluję!

  • Hero chat 4

    Tobias

    Hallo! Können Sie mir helfen, meine Reservierung für Pete Mitchell zu stornieren, die etwas früher in dieser Woche bestellt wurde?

  • Flag 5 Simply Contact

    Natürlich. Ich nehme die Stornierung sofort für Sie vor!

  • Hero chat 6

    Juan

    ¡Buenas! ¿Puede ayudarme a cancelar la reserva que hice al principio de la semana para Pete Mitchell?

  • Flag 7 Simply Contact

    Claro. Cancelaré la reserva inmediatamente.

  • Hero chat 8

    Sophia

    Bonjour ! Pourriez-vous m'aider à annuler ma réservation faite en début de semaine au nom de Pete Mitchell?

  • Flag 9 Simply Contact

    Bien sûr. Je l'annule immédiatement!

Trusted by
Cabinet of Ministers of Ukraine Wizz Air Bolt Metro Cash&Carry Yves Rocher Blackcatcard Flyuia
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  • 01
    Team
  • 02
    Omnichannel & multilingual
  • 03
    Data security
  • 04
    Analytics & monitoring
  • 05
    Better quality & lower costs
01
Team

We will become a part of your team, and you won’t even notice we’re far away.

Our communications are fine-tuned, and our experience in project management is enough to make you feel like your dedicated team is sitting right next to you. Your customers will feel the welcoming and cooperative atmosphere present in our work environment. Our five offices are distributed across Ukraine and Poland, which allows us to recruit diverse and most outstanding candidates.

Client
Do you have awards?
Simply
Yes, we were recognized by Clutch
✨ Top Customer Support Services
✨ Top Business Sevices Provider
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02
Omnichannel & multilingual

Offering omnichannel and multilingual customer support

Your customers can contact you through all existing channels:

  • Social networks
  • Messengers
  • Calls
  • Chats
  • Email
  • Bots
Simply
You choose.
Our multilingual team can connect with your clients on a more human level by providing support in their native language.
Hello! How can I help you?
Message 0
Witam! W czym mogę pomóc?
Message 1
Доброго дня! Чим я можу допомогти?
Message 2
Hallo! Wie kann ich Ihnen helfen?
Message 3
¡Hola! ¿En qué puedo servirle?
Message 4
Bonjour! Est-ce que je peux vous aider?
Message 5
Salve! Come posso aiutarla?
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03
Data security

…with high-security standards in place

We make sure that your data is safe and protected – that’s why we are PCI DSS and ISO 27001 certified. We strive to provide uninterrupted operations – you’ll get 99,99% continuity of services with power supply, duplicated data, voice, and Internet channels.

Client
Do you have security certifications?
Simply
Yes, we are PCI DSS
and ISO 27001 certified.
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04
Analytics & monitoring

… with a strong focus on analytics and performance optimization

Support your future with our analytics system. Control your Customer Satisfaction, Cost of Ownership savings, and Efficiency of your services.

CONTINUOUS PERFORMANCE MONITORING
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Anna Shevchenko
Team Lead
93%
CSAT (Customer Satisfaction)
Simply
Excellent result! Well done!
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Anna Shevchenko
Team Lead
85%
FCR (First Contact Resolution)
Simply
Wow! You've set a new record!
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Anna Shevchenko
Team Lead
05:35 min
AHT (Average Handling Time)
Simply
Let's see how we can improve it.
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Anna Shevchenko
Team Lead
90%
Utilization Rate
Simply
Great result!
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Anna Shevchenko
Team Lead
12
RPH (Requests per Hour)
Simply
Keep up the good work!
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05
Better quality & lower costs

We help you enhance the quality and reduce costs at the same time

Improve customer satisfaction
Define challenges Determine causes Develop solutions Evaluate performance costs quality Define challenges Determine causes Develop solutions Evaluate performance costs quality

Boost customer satisfaction, maximize service efficiency, and reach your development goals while saving operational costs.

We will tune operational processes, continuously monitor performance and ensure that your customers get the greatest level of service. Our instructors make sure our employees have extensive knowledge of your product and maintain them with regular knowledge checks and knowledge refreshes.

Learn how we do it
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Have any questions? Fill out the form, and we'll contact you shortly.

Describe your project and scope of tasks, and have our manager prepare a customized proposal tailored to your specific needs.

Get in touch
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Cases

Our client success stories

Wizz Air

Task

Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.

Results
6000 calls handled per day
98 agents on the line
24/7 perations
7 service languages
Read the full story
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We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience

METRO

Task

Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.

Results
98% of requests resolved within 120 seconds
95% of clients mark service quality as excellent
5 channels supported
12000 сalls handled per month
Read the full story
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METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist

Yves Rocher

Task

Handle outbound and inbound calls and order processing tasks, provide a high level of service to clients and ensure a monthly sales increase of 10% or higher.

Results
2600 outbound calls handled per day
60 agents on the line
10% sales conversion increase
Read the full story
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We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact has been a professional and reliable vendor. They implement specific analytics and quality management practices that ensure the highest quality of customer service. Simply Contact’s innovative and effective motivation schemes for their agents helped us achieve our sales goals. Yves Rocher recommends Simply Contact as a qualified partner in inbound and outbound customer support.

Marina Voloshina
Head of Client Marketing

Transportation Startup

2 service channels
2400 requests resolved per day
24/7 operations
3 service languages
Read the full story

Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.

Oleg
Project Manager at Simply Contact
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