OUTSOURCINGCONTACT CENTER
Inbound and outbound calls at a level worthy of your customers
Our advantages
Accent-neutral
English
Listen to an example of a conversation
Trained
agents
Expert-level understanding of your products and/or services.
Reliable
teams
Stability and flexibility of staff. Flowability 3-5%.
Results-driven
incentive scheme
Payment for each project based on KPI results.
Call center services
Increase quality of service



Anna sends package
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Increase sales



Maria books tickets
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Julia books tickets
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How we operate
Simply Contact: сall center outsourcing company.
We raise the bar in customer service.
Case
CONTACT CENTERLOGISTICS COMPANY
Maintenance of 96% of calls in the first 20 seconds after a call.
- 7500calls
every day - 98%received
calls - 62agents
on the line
Case
CONTACT CENTERONLINE STORE
Provide at least 30% of the sales on the incoming line.
- 5500calls
every day - 3500calls
with leads - 60%executed
orders
Case
CONTACT CENTERCOSMETICS SALES
10% monthly sales increase or higher on the client base.
- 2600Outbound calls
every day - 60agents
on the line - 10%Rate conversion
to sales
Case
CONTACT CENTERINTERNATIONAL AIRLINES
Handle 30% or more of air ticker sales from incoming calls.
- 2300inbound calls
every day - 80agents
on the line - 24/7
operations - 3languages
of service
A high level of expertise in the fields of telecommunications, financial services, aviation, e-commerce and retail means we can handle projects of any complexity.
WE SUPPORT PROJECTS IN:
Ukraine
Israel
the USA
Czech Republic
We started cooperating with Simply Contact in 2015. The project was launched quickly and on time. The IT work was perfect and agent performance was satisfactory from the beginning. We are very pleased with Simply’s performance.
Nova Poshta